Privacy Policy

At Sage (operated by N2 Content Marketing LLC) ("Company", "Sage", "we", "us", "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website (https://www.sagecontent.ai/), use our Platform (https://app.sagecontent.ai/), or otherwise interact with our Services. By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, company name, job title.
• Business Information: Number of employees, assets under management, and other relevant data you provide to enable us to tailor services.
• User Profile Data: Communication style preferences, practice specialties, target audience information, practice values, and other customization settings that personalize your AI-generated content.
• Video Content Data: Uploaded video files, AI-generated scripts, video editing requests and approvals, feedback on edits, and content organization on your Video Board.
• Collaboration Data: Team member access permissions, compliance reviewer interactions, approval workflows, and team activity logs.
• Technical Information: IP address, browser type, device information, operating system, referring URLs, and usage data (via cookies, pixels, and analytics tools).
• Marketing Interaction Data: Email opens, clicks, downloads, webinar attendance, and other engagement metrics.
• Client-Provided Content: Marketing materials, bios, testimonials, logos, scripts, or other business content submitted for use in our Services.

2. How We Use Your Information

We use the information we collect to:

• Deliver, personalize, and improve our Platform and Services.
• Generate AI-powered video scripts tailored to your profile and preferences.
• Train and improve our AI content generation models to provide better, more accurate recommendations.
• Coordinate and facilitate professional video editing services.
• Manage compliance approval workflows and tracking.
• Organize and display your content on the Video Board.
• Determine which features and services may be most relevant to you.
• Create, test, and refine marketing content.
• Respond to inquiries and provide customer support.
• Send you updates, educational content, offers, and relevant communications (you may opt out at any time).
• Conduct research, analytics, and performance tracking.
• Protect against fraud, misuse, and regulatory risk.
• Enforce our Terms and Conditions and comply with legal obligations.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Analyze traffic and usage patterns.
• Track marketing and advertising effectiveness.
• Personalize user experience.

You may disable cookies in your browser settings, but certain features of the Platform may not function properly.

4. Sharing of Information

We may share personal data with trusted third parties, including:

• Hosting providers, analytics services, email platforms, CRMs, and cloud storage providers.
• AI and machine learning service providers that help power our content generation features.
• Video editing contractors and team members who process your video content.
• Video hosting and storage providers.
• Service providers and contractors who help us deliver our Services.
• Regulators, law enforcement, or legal authorities when required by law.

We are not responsible for the privacy practices of third-party providers, and encourage you to review their policies.

5. AI and Automation Processing

Sage is an AI-powered content creation platform. Our core functionality involves using artificial intelligence and machine learning to generate personalized video scripts and content ideas based on your profile, preferences, and input. These AI tools process your data, including profile information, previous content, and usage patterns, to provide customized recommendations.

Important: While our AI is designed to generate high-quality, relevant content, it may occasionally produce inaccuracies or content that requires editing. You remain solely responsible for reviewing all AI-generated scripts and content before recording or publishing. The AI is a tool to assist and accelerate your content creation process, not a replacement for your professional judgment and compliance review.

6. User Rights and Control

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal or contractual obligations.
• Restrict or object to certain processing activities.
• Request data portability (where applicable).

To exercise your rights, contact us at sage@n2contentmarketing.com.

7. International Data Transfers

• Our Services are operated from the United States and are primarily intended for U.S.-based businesses.
• If you access our Services from outside the U.S., you do so voluntarily and are responsible for compliance with local laws.
• Where required, we implement safeguards (such as Standard Contractual Clauses) for international data transfers.

8. Data Retention

We retain personal data as follows:

• Active accounts: Data is retained for the duration of your subscription and account activity.
• Cancelled accounts: Upon account cancellation, your data is retained indefinitely unless you specifically request deletion.
• Contact and marketing data: Retained until you opt out or request deletion.
• Technical/analytics data: Retained in line with industry-standard practices.

To request deletion of your data, contact us at sage@n2contentmarketing.com.

9. Security Measures

We employ security measures such as encryption, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute protection of your data. We disclaim liability for breaches beyond our reasonable control.

10. Automated Decision-Making

We use automated tools, including AI profiling and content recommendation algorithms, to analyze your preferences and generate personalized content. You have the right to contest such processing and request human intervention.

11. Liability Disclaimer

We are not liable for unauthorized access, breaches, or disclosures beyond our reasonable control. By using our Services, you acknowledge and accept these limitations.

12. Arbitration & Dispute Resolution

This Privacy Policy is governed by the laws of the State of Colorado. Any dispute arising from this Policy will be resolved exclusively through binding arbitration administered by [AAA/JAMS] in Colorado. You waive the right to bring claims as part of a class action, collective action, or jury trial.

13. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page, with the effective date indicated. Continued use of our Services after changes are posted constitutes acceptance of the updated Policy.

14. User Responsibilities

• You must provide accurate information when interacting with us.
• You must not misuse our Services or submit others' personal data without proper consent.

15. Indemnification

You agree to indemnify and hold harmless Sage (operated by N2 Content Marketing LLC), its officers, and employees against any claims, losses, or damages arising from your violation of this Privacy Policy or misuse of our Services.

16. Contact Information

For privacy concerns or to exercise your rights, contact: